Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yojoasjewelry@gmail.com. Please note that returns will need to be sent to the following address: 1540 S Holly St, Unit 4, Denver, CO, 80222

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at yojoasjewelry@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yojoasjewelry@gmail.com.

At our company, we strive to ensure customer satisfaction. We offer refunds under reasonable conditions.

-Refunds must be submitted within 30 days of purchase

-Refunds are available for eligible purchases that meet our criteria.

-Original proof of purchase is required.

-Customer is responsible for return shipping cost.

Some restrictions may apply depending on the product and circumstance.

Refund Process;

Contact our customers service team with your order number
Provide reason for refund request
Follow any additional instructions provide by our team
Return item if required
Receive confirmation of refund process

Processing time;

Approved refunds will be process within 3-5 business days. The refund will appear on your original payment method within 7-14 business days, depending on your bank or card issuer.

Contact Information;

For refund request or questions about this policy, please contact us:

-Email: yojoasjewelry@gmail.com

-Phone: (303) 942 1692 (Available during business hours only)

This refund policy may be updated from time to time. The latest version will always be available on our website with the effective date note.

*Last updates: 3/24/2026*